THREEJAYS CARRIAGES BOOK RESERVATION CHANGE RESERVATION CANCEL RESERVATION HOLIDAYS WEDDINGS FUNERALS FAQ CONTACT US

TO CHANGE OR MODIFY a reservation date, time or vehicle type, you MUST BOOK A NEW RESERVATION. You must THEN SEND AN EMAIL TO CANCELLATIONS informing Threejays Carriages of the ORIGINAL reservation that needs to be cancelled. 


After you have booked a new reservation and received a new confirmation email for this new reservation, you can CLICK HERE to send an email to CANCEL your previous reservation. 

In the email, please provide the following information regarding the reservation TO BE CANCELLED:
Name on the Reservation
Date of the Confirmed Reservation
Time of the Confirmed Reservation
Vehicle Reserved
Reservation Code (if known)

LET US KNOW that you HAVE BOOKED a replacement reservation.
LET US KNOW if your replacement reservation is for a LARGER VEHICLE than your original reservation (you will not be charged to cancel the first reservation for the smaller vehicle, so long as you ARE NOT CHANGING your reservation within 4 days of your original reservation, regardless of the vehicle size). 



As long as you send the request to cancel email to CANCELLATIONS prior to the 4 day cancellation cut off time, you will be refunded for the cancelled reservation, minus a cancellation fee of 5% to 30% (depending on the date of your cancellation in relation to the date of your reservation). If you are upgrading to a larger vehicle, you will not be charged the cancellation fee, so long as you have informed us, as instructed above, and you ARE NOT CHANGING your reservation within 4 days of your original reservation, in which case you will be RESPONSIBLE FOR BOTH YOUR NEW (LARGER VEHICLE) RESERVATION, AND YOUR PRIOR (SMALLER VEHICLE) RESERVATION. 

Failure to send a cancellation request email to CANCELLATIONS prior to the 4 day cut off will RESULT IN YOU BEING RESPONSIBLE FOR BOTH YOUR RESERVATIONS



The fee schedule is as follows: 
Changes made 28 days or more prior to your scheduled reservation will be refunded, minus a 5% fee to change or cancel. 
Changes made 14 to 28 days prior to your scheduled reservation date will be refunded, minus a 20% fee to change or cancel. 
Changes made between 4 days and 14 days prior to your scheduled reservation date will be refunded, minus a 30% fee to change or cancel. 
Changes made within 4 days of your scheduled reservation date will not be issued a refund. 

*Our holiday carriage rides are extremely popular and when you cancel a reservation within 4 days of your scheduled reservation date/time, you are preventing another guest from having the opportunity to reserve the spot. Much like a concert or theater event, your carriage is yours for the date/time you reserved regardless of if you are able to attend (like empty seats at a concert). We highly recommend you have a friend or family member can come take the ride in your place if you must cancel within 4 days of your scheduled reservation.